All our overseas services are safe and reliable. But when you want to send something overseas quickly and need some extra peace of mind, our three Tracking and Signature services could be the answer.
Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation.
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Ideal for sending important or valuable goods, offering tracking at five points after despatch as well as an online confirmation of delivery.
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Your item will be tracked until it leaves the UK and only handed over at its final destination once we have a signature from the recipient.
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Speed
All our tracking and signature services aim to deliver to Europe within 3-5 working days* and worldwide within 5-7 working days.
*Tracking and Signature services to Ireland, France, Germany, Spain, Italy, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg have a delivery aim of 3-4 working days.
Security
Tracking and Signature items are processed in a separate network while they’re in the UK. We provide proof of posting and compensation up to £50 as standard with extra compensation up to £250 to protect valuable items against loss or damage.
Please note there are limits in relation to compensation for cash and mobile telephones that are sent by post.
Find out more about compensation
Tracking coverage
The availability of our Tracking and Signature services depends on where your item is going.
See our list of destinations and their services
Where applicable, you’ll be able to track your item via our Track your item service.
Signature on delivery
A signature is taken on delivery for items sent using International Tracked & Signed and International Signed. However, we do not provide a copy of the signature to you as part of the service and it is not available to view online.
Please note formal identification may be captured in lieu of signature
PO Boxes
We recommend that our signature services (International Signed & International Tracked & Signed) are not sent to PO Boxes as treatment of this mail varies from country to country where there is no one to sign for the item. This excludes destinations in Africa or the Middle East, where PO Boxes are routinely manned to accept mail and provide signature.
Telephone numbers
For all of our tracking and signature services we recommend the addressee's mobile telephone number is included on the item to assist in delivery.
International Service Updates
See a round up of any issues which may be affecting mail services to and from countries around the world.
