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If you wish to contact us during office hours, please use the following contact details.

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Customer service

Personal customers




Business customers


03457 740 740

8.00am – 6.00pm Monday to Friday

8.00am – 1.00pm Saturday


08457 950 950

8.00am – 6.00pm Monday to Friday


Online Business Account

Log in

To place a new order Log in

For all other OBA enquiries Call: 08457 950 950
8.00am – 6.00pm Monday to Friday
Email: obahelp@your.royalmail.com


Online Shop and Philatelic Customer Service

Personal customers




Business customers


Email: philatelic.enquiries@royalmail.com (Stamp collectors or small stamp orders)
UK customers call: 03457 641 641 or 03452 266 8756 Outside the UK call: +44 131 316 7483

8:30am – 5.00pm Monday to Friday

Email: business.enquiries@royalmail.com (business or bulk items)
UK customers call: 03457 782 677
Outside the UK call +44 131 316 7482

8:30am – 5.00pm Monday to Friday


Postcode enquiries

During office hours



Outside office hours


Call: 0906 302 1222

8.00am – 4.00pm Monday to Friday

(Calls cost 51p per min up to a maximum of £5.00)

Call: 08457 111 222

4.00pm – 6.00pm Monday to Friday

8.00am – 1.00pm Saturday

(Calls charged at lo-call rate)


Track an item


If you have a tracking number for a Royal Mail UK or International service contact us.

Call: 03457 740 740

8.00am – 6.00pm Monday to Friday

8.00am – 1.00pm Saturday


SmartStamp®

SmartStamp® customers can still print postage but will not be able to top up accounts.

Call: 0345 600 1334

8.00am – 5.30pm Monday to Friday

Email: SmartStamp@royalmail.com


Online Postage

Call: 0345 611 3425

8.00am – 5.30pm Monday to Friday

Email: onlinepostage@royalmail.com


Smilers®

For enquires about our personalised service combining stamps with photographs

Call: 0345 074 2000

8.30am – 5.00pm Monday to Friday


Advertising Mail with Response Team

Email: advertisingmail@royalmail.com


Door to Door

Contact our booking centre

Call: 08457 950 950

8.00am – 6.00pm Monday to Friday

Email: doortodoor_sales@royalmail.com


Sameday™

To book our Sameday™ service

Call: 03300 885 522

24 hours a day and 7 days a week


Online Mail Supplies

To enquire about new or existing orders.

Call: 08457 950 950

8.00am – 6.00pm Monday to Friday


Redirection and Keepsafe™

To set up or renew a Redirection or set up a Keepsafe™ or Business Keepsafe™
Call: 03457 777 888
Calling from outside the UK: + 44 1782 668 007.

8.00am – 6.00pm Monday to Friday

8.00am – 1.00pm Saturday


Redelivery

To book a Redelivery please contact us using the telephone number on the 'Something for you' card we left.


Paying a fee

If you've received a card saying you need to pay a fee you can do this by affixing the required postage to the card and posting it back to us. Alternatively, you can pay your fee at the address on the reverse of the card.